Small Business

ETERNITY NE (The Next Generation IP-PBX for Small Businesses)
IntroductionKey FeaturesApplicationsKey BenefitsSpecifications
Overview
In today’s competitive business scenario, small businesses need an efficient phone system that can increase employee productivity, reduce telephony costs and provide high-endcall management features. Matrix ETERNITY NE is a next generation IP-PBX for small businesses sized between 10 to 32 users. A small yet powerful IP-PBX, ETERNITY NE provides all business-class telephony features to be productive, look professional and enhance customer services.

Key Features
Converged Platform:
ETERNITY NE is a true convergence of communication technologies with integrated interfaces for FXO (CO), GSM/3G and VoIP networks. ETERNITY NE intelligently selects the most cost-effective route to place local, mobile or long distance calls and reduces telephony costs.

Flexible Phone Options:
ETERNITY NE offers flexibility to choose from convenient phone options such as analog phones, digital key phones, IP phones and Mobile phones as office extensions to communicate from device of user’s choice.

Analog phones (SLT)

Modular Architecture:
ETERNITY NE comes in standard configuration of CO Lines with Analog and Digital extensions to fulfill the essential requirements of start-up businesses. ETERNITY NE flexibly accommodates the growing communication requirements with optional interface modules such as GSM, UMTS (3G), VoIP Server, Voice Mail and Door Phone to integrate in the same platform in future.

Enterprise-grade Features:
ETERNITY NE is embedded with advance functionalities and productivity enhancing features of enterprise-grade phone systems. Features such as Call Park, Transfer, Hold and Forward, Six-way Conference Calling, Automatic Route Selection, Automated-attendants, Web-based administration and many more are provided as built-in without any additional cost.

VoIP Telephony :
More number of small businesses is embracing VoIP in their day-to-day office communication realizing the cost benefits and flexibilities offered by VoIP. ETERNITY NE sends all long distance calls via data packets over internet instead of traditional telephony networks.
ETERNITY NE VoIP Server module comes with integrated Registrar, Proxy and Presence server. It can register up to 16 local or remote IP extensions and 4 SIP trunks. Ability to communicate from convenient device such as IP desk phone, SIP softphone or Mobile phones with SIP client adds another dimension to user flexibility.

  • Open-Standard SIP
  • IP Trunks and Extensions
  • Presence Indication and IM
  • Peer-to-Peer Calling
  • Dynamic DNS client
  • VoIP over UMTS (3G)
  • Call Forking
  • Fax over IP (T.38 and Pass-Through)
Voice Mail and Integrated Auto-Attendant :
ETERNITY NE ensures uniform treatment to all customers with efficient routing and handling of calls, round-the-clock. Choice of multiple auto-attendant languages, option to leave voice mail in non-availability, email notification of voice mail and automatic recording of important calls ensures professional business approach and enhanced customer service.

  • 4 Auto-Attendants with Voice Guidance
  • 32 Users and 5 Group Mailboxes
  • Personalized Greetings and Messages
  • Greetings by Day, Night, Holidays
  • Voice Mail to Email Notification
  • Conversation Recording up to 576 Hours

Mobile Extensions:
Reaching to the mobile workforce on daily/hourly basis using traditional telephony networks such as POTS (CO) and GSM results into significant increase in communication costs. The advanced mobility feature of ETERNITY NE enhances the user’s flexibility to stay in touch with office communications utilizing system resources from the field.

Mobility Inside the Office:
ETERNITY NE replicates the PBX features available on desk phone to Wi-Fi handsets with SIP support. This enables workers to roam within campus, cafeteria or anywhere in the office within the reach of wireless local area network (WLAN) coverage.

Mobility Outside the Office:
When the employees are out of the office – at customer premises, remote sites or anywhere, they can use standard mobile phones as office extensions to stay connected with the office users and customers. All convenience features, preferences and settings available on user’s desk phone follows on user’s Wi-Fi and Mobile extensions. Dialling by extension number, Trunk access for outbound calls, Caller ID, Call Transfer, Auto-Attendant, Voice Mail, Conference and many more PBX features allows seamless on-site and off-site user mobility.

Web-based Management:
ETERNITY NE offers a simple to use and intuitive web-based management wizard. Anyone with basic technical knowhow and computer skills can easily configure and program ETERNITY NE features for day-to-day operations. This makes troubleshooting a lot easier with its ability to program it from any part of the world. Basic features and settings are easy to understand and most of them can be configurable by user themselves.

Applications
Communication Solution for Small Offices (10 to 32 Users)

Key Benefits
Control Call Costs
Range of cost control features helps optimizing use of system resources and reduces monthly telephony bills considerably.
  • Call budgeting on trunks and extensions
  • Toll control for authorized usage of trunk line resources
  • Call duration control to limit unwanted lengthy conversations
  • Least cost routing for lowest call costs
  • Mobile CUG for office and field workers for free calling
Improve Staff Productivity
ETERNITY NE offers all convenience features and productivity enhancing tools as available to enterprise users.
  • Auto redial saves time spent in dialling of a busy number
  • Distinctive ringing helps prior identification of an incoming call
  • Conference helps quick decision making and reduces delays
  • Hot line feature helps quick connectivity to a trunk or an extension
  • Priority ensures calls from important numbers are served first
Extend Business Reach
Mobile workers can utilize full capabilities of ETERNITY NE phone system on their mobile phones. This enhances customer responsiveness and helps in quick decision making.
  • Remain connected with office communications with mobility features
  • Share voice mail, dial plan and class of services from mobile
  • Use Mobile, Laptop or PDA as mobile extensions
  • Hold and Transfer Customer calls and Initiate Conference with office users to give a complete solution
Future-Proof Solution
The state-of-the-art design and modular architecture allows connecting optional interfaces in the same platform, as and when required.
  • Add or remove interface or user capacity as required in future
  • Optional and field pluggable interface modules
  • Open standard SIP support
  • Built-in call routing gateway features
Ease of Management
Eliminate the need for dedicated IT staff. Users on their own can make minor changes such as allocating class of services, adding or removing extensions, configuring voice mail and lot more.
  • Web-based local and remote management
  • Multiple language support
  • System localization as per country-specific parameters
  • Password protected access

Specifications
ETERNITY NE312 ETERNITY NE416 ETERNITY NE4 ETERNITY NE6
CO Ports 3 4 4 6
Single Line Telephones 12 16 10 14
Digital Key Phones 2 2
VoIP Trunks* 8 8 8 8
IP Extensions* 16 16 16 16
GSM/UMTS(3G) Trunks* 2 2 2 2
Door Phone with Relay* 1 1 1 1
Ethernet Port 10/100 Mbps RJ45 Port
To Connect VoIP Users and Trunks, Web-based Programming and CDR Reports
Voice Mail System* 4 Channels, 36 Mailboxes, Email Notification
Voice Messages 16 Modules of 14 seconds each
For Auto-Attendant, Voice Tones, Voice Help
Power Supply External Adaptor 24VDC@2A
Dimensions 30 W x 4.25 H x 20 D cm (11.81” x 1.67” x 7.87”)
Unit Weight 1.220kg
(2.69lbs)
1.300kg
(2.87lbs)
1.220kg
(2.69lbs)
1.300kg
(2.87lbs)
Shipping Weight 2.200kg
(4.85lbs)
2.280kg
(5.03lbs)
2.200kg
(4.85lbs)
2.280kg
(5.03lbs)
Installation Wall Mount, Table-Top, 19” Rack Mount)
* Optional and Field Pluggable Module

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